Koikuchi soy sauce is made from organic soybeans and organic wheat under strict manufacturing control.
We offer nationwide Shipping to all U.S. & Canada addresses via UPS. We do not ship to P.O. Box address, Alaska, Hawaii, Puerto Rico.
For nationwide Shipping to all U.S. & Canada, shipping fees are determined by package weight or dimensional package weight and calculated by UPS live rate. You can check estimated shipping fees on your cart page. Our maximum shipping weight is 20kg (44Lb) per each order excluding package weight.
For select NY locations, we also offer hand-delivery to your home directly from our warehouse. Free delivery is available on orders over $100 and a $5 delivery service for orders under $100.
Policy for shipping to Canada UV sunscreen, insect repellent, processed meat products, cosmetics containing alcohol, etc. cannot be shipped. Grocery and daily necessities cannot be shipped in excess of 3 months. If there are items or quantities that cannot be shipped after the order is confirmed, we may contact you and make adjustments. Shipping will be handled by UPS STANDARD. Customs duties may apply. Customs duty will be borne by the customer.
We accept all orders with no minimum. Nationwide orders will ship via UPS with shipping cost determined by package weight. We offer a special “local” hand-delivery for select NY locations for orders over $50. We cannot offer local delivery option for orders under $50 and will ship via UPS with shipping cost determined by package weight.
Q2 : What payment methods do you accept?
We accept all major credit cards (VISA, MASTER, AMEX, JCB, Diners Club, Discover, Elo) and online payment options (Apple Pay, Google Pay, Shop Pay).
Q3 : How can I check the status of my order?
You can always check the status of your order via your account page on our website.
Q4 : How can I manage my account information?
You can edit all information from your account page. To change password or if you forgot password, you can reset it here.
Q5 : Can I change my order after placing order?
Unfortunately, no changes are possible once the transaction is complete.
Q6 : I haven't received an order confirmation email.
We send out a confirmation email as soon as an order is placed. If you have not received it, please check your spam folder and allow the domain "dainobu.us” for your inbox.
Q1 : Where do you ship to?
We offer nationwide delivery to all U.S. addresses via UPS. We do not ship to P.O. Box address. For select NY locations, we offer hand-delivery to your home directly from our warehouse. Please check if the NY delivery is available at your address here. No shipping outside the United States is currently available.
Q2 : How much is shipping cost?
For nationwide delivery via UPS, shipping fees are determined by package weight or dimensional package weight and calculated by UPS live rate. You can check estimated shipping fees on your cart page. For select NY locations, we offer free delivery for orders over $100. We offer a $5 delivery service for orders under $100.
Q3 : How long will my order take to arrive?
For nationwide delivery, we ship within 2-5 business days after transaction. Expect delays for out-of-stock items which will ship out as soon as they become available. For select NY locations, delivery date is to be selected at checkout, no earlier than 48 hours after the transaction. Please note that we deliver to Manhattan areas on Wednesdays and Saturdays, to Brooklyn areas on Tuesdays and Fridays, and to Queens areas on Tuesdays and Thursdays.
Q4 : Can I check my shipment status?
You will receive a Shipment Confirmation email with tracking number(s) once your order ships. Your shipment status is always available to view on your account page on our website.
Q5 : What to do if my order hasn't arrived yet?
Please contact us by email. We will update you after a quick research regarding your order.
Cancel / Return
Q1 : Can I cancel my order?
We accept cancellation before we ship your order. Please contact us by email to firstname.lastname@example.org with a request to cancel your order. Please note that we do not accept cancellation and no refund will be issued once the order is shipped.
Q2 : Do you accept returns or exchanges?
Unfortunately, no returns or exchanges are available once the order is shipped.
Q3 : What if my order is damaged or missing?
If you receive a damaged or broken product, please contact us by email with photos of the item(s) in question within 7 days. We will arrange for re-delivery after investigation with the delivery company.
Q1 : How can I contact you?
You can contact us by email email@example.com or contact form from here.